Now Hiring - Call Center Representative in Chapel Hill, NC

Our mission is to increase access to and advance the delivery of high-quality hearing services in America. As part of Virtual Benefit Solutions, one of the nation’s fastest growing mobile hearing testing companies, we can quickly bring the latest advances in hearing health to our patients. Most importantly, we understand the special needs of our patients, and are devoted to caring for the whole person, not just their hearing. Our Audiologist and staff treat patients in multiple states spanning four time zones.

As a valued member of the executive support team, The Executive Assistant is looked upon to perform highly diversified administrative duties in support of VBS’s COO and other executives on our senior leadership team.

Location: Pleasanton, CA.

Call Center Representative Job Responsibilities:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information by researching, locating, and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfills requests by clarifying desired information, completing transactions and forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts and explains new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures, and reporting malfunctions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Call Center Representative Qualifications/Skills:

• Call center experience
• Financial Acumen
• High service aptitude
• Service to Sales acumen
• Strong communication skills (verbal and written)
• Innovative thinking
• Detail-oriented
• Strong problem solving and decision-making skills
• Call center experience desired

Education:

• High school diploma
• 2+ years of outbound calling and up-selling

Virtual Hearing Solutions/Virtual Benefits Solutions is an Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply